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Order issues

Why haven't I received my order confirmation yet?

Order confirmations are typically sent shortly after placing an order. However, it may take longer during busy periods. Also, please check your spam/junk folder if the email ended there. If you still haven't received it, please get in touch with our

What should I do if I have received an incorrect item in my order?

We apologize for any mix-up. Please get in touch with our customer service at [email protected]. We will guide you through returning the incorrect item and getting the correct one.

What should I do if something is missing from my order?

If an item is missing from your order, please get in touch with our customer service with your order number, and we'll resolve the issue promptly.

What should I do if something in my order is damaged?

If you've received a damaged item, please take photos and contact our customer service with your order number, photos, and a description of the issue. We'll assist you in resolving the matter.

What do I do if I have any complaints about a product?

If you have any complaints about a product, please get in touch with our customer service at [email protected]. We'll address your concerns and help you find a solution.

Can I make a complaint if my item is bought through one of your dealers?

If you've purchased our product through one of our resellers, please get in touch with them directly for assistance. They'll be able to help you with your complaint or issue.

Can I change or cancel my order once it has been confirmed?

If you wish to change or cancel your order after confirmation, please get in touch with our customer service as soon as possible at [email protected]. We'll do our best to accommodate your request if the order hasn't already been processed

When and how can I use my tracking number?

You can use your tracking number to monitor the progress of your shipment once it has been dispatched. You'll receive the tracking number by email. Visit the courier's website and enter the tracking number to get real-time updates on the delivery sta