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Return & Exchange

How do I return my order?

To start the return process, please follow the steps below:. 1. Go to the following link: 2. Begin by entering your order number, which can be found on your invoice or email you received upon placing your o

Can I try my item on before returning it?

Yes, you can try on the item before returning it. Please ensure the item(s) remains unused with all original labels and packaging intact.

Do you cover my shipment cost?

We do not cover the shipping costs and will deduct 5.23 EUR from your refund.

When can I see the refund on my account?

After we receive your return, refunds are typically processed within 14 working days.

Why haven't I heard from you since I returned my order?

We aim to keep you updated throughout the return process. If you haven't received any updates, please get in touch with our customer service for assistance.

Have you received my return?

You can track the status of your return using the provided tracking number. If you have concerns, contact our customer service for further assistance.